A WORD ABOUT US

We come from many different places, but what unites us is our passion. At Moment Factory, each new project is a blank page awaiting the creativity and talent of our whole team, no matter the individual responsibilities, roles, or fields. Our desire to innovate, to take risks, and to learn from our mistakes and from each other is what allows us to create collective projects that go above and beyond. Today, thanks to a team of 450 creative minds, we have been able to create immersive multimedia environments for artists, museums, airports, brands, theme parks and events, as well as our signature shows. No matter the canvas – be it film, lighting, multimedia architecture, sound design, special effects, or interactive projects – the thirst for experimentation and innovation is at the core of our DNA. 

The Operations Support team at Moment Factory is composed of passionate and dedicated professionals who play an essential role in the success of our projects and the optimization of our operations. As a member of this dynamic team, you will be part of a highly skilled and motivated group working collaboratively to ensure the seamless functioning of our installations, equipment, and systems. Our team culture encourages the exchange of ideas, mutual support, and cooperation, creating an environment conducive to professional growth and collective achievement.

YOUR MISSION

As the Operations Support Team Coordinator, your role is to ensure the seamless administrative and logistical function of the team. You will directly support the manager and the team, maintaining an uninterrupted operational flow, and

• Support the Team Lead: Work with project teams to define the service offerings provided by the Operations Support team.

• Timeline Management: Monitor and follow up on timelines for active projects.

• Cross-Departmental Liaison: Facilitate communication between departments (Procurement, IT) to ensure fluid operational support processes.

• Data Strategy: Utilize data intelligently to:

• Monitor the "health" of projects.

• Improve tools and processes.

• Production Planning: Analyze ongoing projects to ensure accurate production planning.

• Tool Management: Update and manage support tools (Project & Team Slack channels, Trello, Smartsheet, Wrike, Squadcast).
• Ticket Management: Oversee the distribution and follow-up of Zendesk tickets.
• On-Call Logistics: Manage the organization of On-Call schedules and coordinate On-Call premiums.
• Meeting Facilitation: Lead and animate team meetings.

• Project Updates: Provide regular progress reports to internal stakeholders.
• Reporting: Update and share Operations Support team reports with project teams.

YOUR BACKGROUND

• Education: College diploma (DEC) in management, event planning, multimedia, media, or a related field.
• Experience: 2 to 3 years of experience in team or project coordination.
• Languages: Professional proficiency in both French and English (written and spoken), as you will frequently communicate in English.
• Technical Skills: Mastery of the Google Suite (Sheets, Slides, Gmail, etc.).
• Knowledge and / or  interest in the AI field.

YOUR QUALITIES

• Rigor & Precision: Highly organized with a sharp analytical mind and a strong emphasis on meticulous follow-ups.
• Communication: Excellent interpersonal and communication skills.
• Versatility: Comfortable performing clerical and administrative tasks.
• Resilience: Ability to work under pressure and manage multiple projects simultaneously.
• Team Player: Diplomatic approach with a knack for maintaining team harmony.
• Proactivity: Reliable, autonomous, and driven to seek out information proactively.
• Growth Mindset: Naturally curious with a desire to learn and a keen interest in data analysis and process improvement.
• Assets: Knowledge of Wrike, Squadcast, or the multimedia industry is a plus.

SPECIFIC WORKING CONDITIONS

• Very occasional evening and weekend work.