A WORD ABOUT US

We come from many different places, but what unites us is our passion. At Moment Factory, each new project is a blank page awaiting the creativity and talent of our whole team, no matter the individual responsibilities, roles, or fields. Our desire to innovate, to take risks, and to learn from our mistakes and from each other is what allows us to create collective projects that go above and beyond. Today, thanks to a team of 450 creative minds, we have been able to create immersive multimedia environments for artists, museums, airports, brands, theme parks and events, as well as our signature shows. No matter the canvas – be it film, lighting, multimedia architecture, sound design, special effects, or interactive projects – the thirst for experimentation and innovation is at the core of our DNA.

YOUR TEAM

You will join the IT team, a close-knit group with a wide range of interests and expertise. Together, you will support the technological needs of Moment Factory employees, whether related to hardware, access management, software, or technical support.

YOUR MISSION

As an IT Technician, you will contribute to the optimization of information systems and the maintenance of services. You will oversee the ticketing system to provide outstanding customer support. You will follow up on requests and escalate them to higher support levels when necessary. You will also be responsible for tracking and managing IT equipment.

ROLES AND RESPONSIBILITIES

• Act as a key player in supporting users both on-site and remotely;
• Provide support for N2 and N3 escalations;
• Ensure rigorous follow-up of ongoing incidents and issues;
• Configure and optimize Apple macOS and Microsoft Windows 11 workstations;
• Configure and support video conferencing systems;
• Prepare IT equipment for new employees;
• Participate in the evolution of the information system;
• Contribute to projects related to the evolution of support systems;
• Participate in the development of automation and AI solutions within your team.

YOUR JOURNEY INCLUDES

• College diploma (DEC) or technical degree in computer systems management or equivalent;
• Minimum of 5 years of progressive experience in IT support, including at least 2 years in a Level 2 or Level 3 role;
• Proficiency in both French and English, spoken and written, with the ability to produce technical documentation in both languages;
• Experience with Windows, macOS, and Linux operating systems;
• Ability to automate complex tasks using PowerShell and Z Shell (ZSH);
• Experience managing users in Microsoft O365 and/or Google Workspace environments;
• Strong networking knowledge (TCP/IP, DNS, DHCP, VLAN) and workstation firewall configuration experience (Firewalls/VPN);
• Expertise with IT asset management tools such as PDQ Deploy, Microsoft Intune, Iru (Kandji), EDR, or equivalent solutions;
• Basic knowledge of programming languages such as Python and/or JavaScript is an asset;
• Familiarity with creative production environments (Adobe Creative Cloud Suite, multimedia workflow management, graphic tablets, etc.);
• Ability to leverage generative AI to accelerate technical diagnostics, complex script generation, and documentation;
• Ability to administer and support enterprise generative AI tools.

YOUR QUALITIES

• Ability to act as the final escalation point for critical and complex incidents;
• Excellent prioritization and organizational skills;
• Ability to mentor users and simplify technical concepts;
• Attention to detail;
• Strong ability to work under pressure;
• Excellent customer service skills;
• Autonomy and initiative.

SOME PERKS THAT COME WITH WORKING AT MOMENT FACTORY

• Hybrid work mode to optimize work-life balance.
• Group insurance benefits for you and your family.
• Wellness account allowing you to claim personal expenses.
• inspiration account.
• Free access to Dialogue telemedicine service, to quickly respond to your health concerns and those of your family.
• 5 paid sick days per year.
• Personalized training and skills development plan through the Moment Factory School.
• Daily meals at reduced cost, snacks, and coffee available at all times.
• Studio Life Department, a catalyst for employee wellness initiatives (physical, mental health, social activities, etc.).

If you think this position is for you, we invite you to apply now. Unfortunately, we will not be able to follow up with each candidate, so we will only contact the selected individuals. Thank you for considering a career at Moment Factory. We are looking forward to meeting you! 

Your resume will be read by Billy.